Travel and Transportation Industries are undergoing dynamic changes with respect to scalability, information accessibility and customer knowledge. To be competitive these players will have to continuously innovate ways to ensure better customer service as well as reduce operational costs through effective use of information technology. The huge effect of social media in the Travel Transportation and Logistics industry, just like the recent Klout score giving you access to the Admirals Club at American Airlines, makes you wonder how legit and authentic the data is. Shouts out for all the more reason for perfect analysis and testing of data (Big data) and other influential scores. The algorithms comb through social media data within the airlines systems to ensure the passenger's authentic travel. Klout is starting to infiltrate more and more of our everyday transactions and specially in this domain.
At RTS, we bring over our vast experience of supporting various mission critical applications of leading travel and transportation providers. We help them achieve their goals of quality customer experience with clear cost merits and continual process improvement. With a large resource pool of technical and functional consultants, we support this practice around the clock which makes us unique in the travel and transportation vertical.
Our domain knowledge coupled with technological proficiency has helped our customers address operational, quality, and cost challenges. We bridge the gap between business and technology, with intent to optimize costs and improve customer experience given the advent of social media in our everyday lives.
Give us a shout... network with us.. so we can help you reach your objectives.
Deeshi Gandhi
Technical Manager
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